PASS GUARANTEED QUIZ 2025 SALESFORCE SALESFORCE-AI-SPECIALIST–TRUSTABLE LATEST REAL EXAM

Pass Guaranteed Quiz 2025 Salesforce Salesforce-AI-Specialist–Trustable Latest Real Exam

Pass Guaranteed Quiz 2025 Salesforce Salesforce-AI-Specialist–Trustable Latest Real Exam

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Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

TopicDetails
Topic 1
  • Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
Topic 2
  • Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.
Topic 3
  • Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
Topic 4
  • Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
Topic 5
  • Model Builder: This portion of the exam focuses on Salesforce AI specialists' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.

Salesforce Certified AI Specialist Exam Sample Questions (Q149-Q154):

NEW QUESTION # 149
Universal Containers is very concerned about security compliance and wants to understand:
Which prompt text is sent to the large language model (LLM)
* How it is masked
* The masked response
What should the AI Specialist recommend?

  • A. Ingest the Einstein Shield Event logs into CRM Analytics.
  • B. Enable audit trail in the Einstein Trust Layer.
  • C. Review the debug logs of the running user.

Answer: B

Explanation:
To addresssecurity complianceconcerns and provide visibility into theprompt text sent to the LLM, how it ismasked, and themasked response, the AI Specialist should recommend enabling theaudit trail in the Einstein Trust Layer. This feature captures and logs the prompts sent to the large language model (LLM) along with the masking of sensitive information and the AI's response. This audit trail ensures full transparency and compliance with security requirements.
* Option A (Einstein Shield Event logs)is focused on system events rather than specific AI prompt data.
* Option B (debug logs)would not provide the necessary insight into AI prompt masking or responses.
For further details, refer toSalesforce's Einstein Trust Layer documentationabout auditing and security measures.


NEW QUESTION # 150
A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries.
Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy.
Which feature in Einstein for Service should the support team use?

  • A. Einstein Reply Recommendations
  • B. Einstein Service Replies
  • C. Einstein Knowledge Recommendations

Answer: A

Explanation:
The support team should use Einstein Reply Recommendations to provide quick, relevant responses to customer inquiries that are grounded in the organization's knowledge base. This feature leverages AI to recommend accurate and consistent replies based on historical interactions and the knowledge stored in the system, ensuring that responses are aligned with organizational standards.
Einstein Service Replies (Option A) is focused on generating replies but doesn't have the same emphasis on grounding responses in the knowledge base.
Einstein Knowledge Recommendations (Option C) suggests knowledge articles to agents, which is more about assisting the agent in finding relevant articles than providing automated or AI-generated responses to customers.
Salesforce AI Specialist Reference:
For more information on Einstein Reply Recommendations: https://help.salesforce.com/s/articleView?id=sf.einstein_reply_recommendations_overview.htm


NEW QUESTION # 151
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Einstein Copilot capability helps the agent accomplish this?

  • A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
  • B. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
  • C. Invoke a flow which makes a call to external data to create a Knowledge article.

Answer: B

Explanation:
In this scenario, theEinstein Copilotcapability that best helps the agent is its ability toexecute tasks based on available actionsandanswer questionsusing data from Knowledge articles. Einstein Copilot can assist the service agent by providing relevant Knowledge articles on canceling and rebooking flights, ensuring that the agent has access to the correct steps and procedures directly within the workflow.
This feature leverages the agent's existing context (the travel itinerary) and provides actionable insights or next steps from the relevant Knowledge articles to help the agent quickly resolve the customer's needs.
The other options are incorrect:
* Brefers to invoking a flow to create a Knowledge article, which is unrelated to the task of retrieving existing Knowledge articles.
* Cfocuses on generating Knowledge articles, which is not the immediate need for this situation where the agent requires guidance on existing procedures.
References:
* Salesforce Documentation onEinstein Copilot
* Trailhead Module onEinstein for Service


NEW QUESTION # 152
An AI Specialist wants to use the related lists from an account in a custom prompt template.
Whatshould the AI Specialist considerwhen configuring the prompt template?

  • A. The choice between XML and JSON rendering formats for the list
  • B. The text encoding (for example, UTF-8, ASCII) option
  • C. The maximum number of related list merge fields

Answer: C

Explanation:
When configuring acustom prompt templateto use related lists, the AI Specialist must be aware of the maximum number of related list merge fieldsthat can be included. Salesforce enforces limits to ensure prompt templates perform efficiently and do not overload the system with too much data. As a best practice, it's important to monitor and optimize the number of merge fields used.
* Option Bis correct because there is a limit on how many related list merge fields can be included in a prompt template.
* Option A(text encoding) andOption C(XML/JSON rendering) are not key considerations in this context.
References:
* Salesforce Prompt Builder Documentation:https://help.salesforce.com/s/articleView?id=sf.
prompt_builder.htm


NEW QUESTION # 153
What is an AI Specialist able to do when the "Enrich event logs with conversation data" setting in Einstein Copilot is enabled?

  • A. Generate details reports on all Copilot conversations over any time period.
  • B. View the user click path that led to each copilot action.
  • C. View session data including user Input and copilot responses for sessions over the past 7 days.

Answer: C

Explanation:
When the "Enrich event logs with conversation data" setting is enabled in Einstein Copilot, it allows an AI Specialist or admin to view session data, including both the user input and copilot responses from interactions over the past 7 days. This data is crucial for monitoring how the copilot is being used, analyzing its performance, and improving future interactions based on past inputs.
This setting enriches the event logs with detailed conversational data for better insights into the interaction history, helping AI specialists track AI behavior and user engagement.
Option A, viewing the user click path, focuses on navigation but is not part of the conversation data enrichment functionality.
Option C, generating detailed reports over any time period, is incorrect because this specific feature is limited to data for the past 7 days.
Salesforce AI Specialist Reference:
You can refer to this documentation for further insights: https://help.salesforce.com/s/articleView?id=sf.einstein_copilot_event_logging.htm


NEW QUESTION # 154
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